Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results

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John Wiley and Sons, Jun 15, 2010 - Business & Economics - 336 pages
PRAISE FOR Balanced Scorecard Step-By-Step: Maximizing Performance and Maintaining Results, Second Edition

"As a practitioner and thought leader, Paul Niven is superbly bridging the gulf between BSC theory and application through hands-on experiences and real-world case studies. The book provides a practical road map, step-by-step, to plan, execute, and sustain a winning scorecard campaign. Easy to read . . . tells a powerful story with lessons learned/best practices from global customer implementations. Must-read for anyone interested in BSC or grappling with how to create a strategically aligned organization."
—Vik Torpunuri, President and CEO, e2e Analytix

"In Balanced Scorecard Step-by-Step, Second Edition, Paul Niven provides an intuitive and incredibly effective blueprint for transitioning strategic ambition to execution. Paul's pragmatic approach provides leaders with a tool for managing a company's journey from strategic ideas to world-class performance. The Balanced Scorecard is a masterful tool for guiding companies through transformation, and I speak from personal experience when I say Paul's blueprint works! It is the most effective guide I have seen. Balanced Scorecard Step-by-Step will serve any leader well if their ambition is to efficiently engage their teams in achieving a set of strategic goals."
—Allan A. MacDonald, Vice President, Sales and Customer Solutions Bell Canada National Markets

"Paul Niven has done it again!!! With this book, he has further operationalized the enlightened Balanced Scorecard concept into a fully functional system that optimizes business execution and performance!"
—Barton Johnson, President, Financial Freedom Senior Funding Corporation, The Reverse Mortgage Specialist

 

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Contents

Notes
WHAT DOES CASCADING THE BALANCED SCORECARD MEAN?
THE CASCADING PROCESS
REVIEWING AND EVALUATING CASCADED BALANCED SCORECARDS
KEEP IN MIND
Notes
BEMOANING THE BUDGET
BANISHING THE BUDGET

WHY ARE YOU DEVELOPING A BALANCED SCORECARD?
WHERE DO WE BUILD THE BALANCED SCORECARD?
A CRITICAL ELEMENT OF ANY BALANCED SCORECARD PROGRAM
YOUR BALANCED SCORECARD TEAM
YOUR BALANCED SCORECARD DEVELOPMENT PLAN
COMMUNICATING THE BALANCED SCORECARD
KEEP IN MIND
Notes
MISSION STATEMENTS
VALUES
VISION
STRATEGY
KEEP IN MIND
Notes
WHAT IS A STRATEGY MAP?
WHY YOU NEED A STRATEGY MAP
DEVELOPING YOUR STRATEGY MAP
REVIEWING BACKGROUND INFORMATION ON STRATEGY MAP RAW MATERIALS
DEVELOPING OBJECTIVES FOR EACH PERSPECTIVE
DEVELOPING A SHARED UNDERSTANDING USING OBJECTIVE STATEMENTS
CONDUCTING EFFECTIVE STRATEGY MAPPING WORKSHOPS
HOW MANY OBJECTIVES ON THE STRATEGY MAP?
CUSTOMIZING YOUR STRATEGY MAP
KEEP IN MIND
Notes
THE HEART OF THE BALANCED SCORECARD
MEASURES FOR THE FINANCIAL PERSPECTIVE
MEASURES FOR THE CUSTOMER PERSPECTIVE
MEASURES FOR THE INTERNAL PROCESS PERSPECTIVE
MEASURES FOR THE EMPLOYEE LEARNING AND GROWTH PERSPECTIVE
FINALIZING YOUR BALANCED SCORECARD MEASURES
DO PERFORMANCE MEASURES REMAIN THE SAME?
KEEP IN MIND
Notes
EVERY BALANCED SCORECARD NEEDS TARGETS
PRIORITIZING ORGANIZATIONAL INITIATIVES
THE REWARDS ARE WORTH THE EFFORT
KEEP IN MIND
STRATEGIC RESOURCE ALLOCATION WITH THE BALANCED SCORECARD
STEPS IN LINKING BALANCED SCORECARDS TO BUDGETS
KEEP IN MIND
Notes
A QUESTION OF MOTIVATION
DESIGN ATTRIBUTES TO CONSIDER
METHODS OF LINKING THE BALANCED SCORECARD TO COMPENSATION
THE BALANCED SCORECARD AND CORPORATE GOVERNANCE
KEEP IN MIND
Notes
AUTOMATING THE BALANCED SCORECARD
THE STRATEGYCENTERED MANAGEMENT MEETING
KEEP IN MIND
Notes
THE BALANCED SCORECARD IS NEVER COMPLETE
MAINTAINING THE BALANCED SCORECARD
KEEP IN MIND
Notes
THE IMPORTANCE OF ORGANIZATIONAL CHANGE CONCEPTS
TOP 10 BALANCED SCORECARD IMPLEMENTATION ISSUES
USING CONSULTANTS TO DEVELOP THE BALANCED SCORECARD
FINAL THOUGHTS
KEEP IN MIND
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About the author (2010)

PAUL R. NIVEN is a management consultant and noted speaker on the subjects of Performance Management and the Balanced Scorecard. As both a practitioner and consultant, he has developed successful Performance Management systems for organizations large and small around the globe. His clients include Fortune 500 companies, public sector agencies from all levels, and nonprofit organizations. He may be reached through his Web site at www.senalosa.com.

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