Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies

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John Wiley & Sons, Jun 17, 2003 - Business & Economics - 320 pages
The Balanced Scorecard is the leading methodology for implementing performance management systems and improving efficiency. Focusing directly on the public and not-for-profit sectors, this book helps these organizations overcome the unique challenges they face when implementing a Balanced Scorecard.
  • Guides government and nonprofit organizations through the implementation of a performance management system using the Balanced Scorecard.
  • Authors bring a wealth of implementation knowledge and experience to this book, leading to hands-on, practical guidance and tips to that ensure success.
  • Identifies and tackles head-on the serious obstacles unique to the world of government and nonprofits in implementing the balanced scorecard methodology.
  • Includes action plans to walk the reader through specific implementation challenges.
 

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Contents

Part One Introduction to Performance Measurement and the Balanced Scorecard
1
Part Two Pouring the Foundation for Balanced Scorecard Success
45
Part Three Developing Your Balanced Scorecard
153
Part Four Maximizing the Effectiveness of the Balanced Scorecard
225
Glossary of Key Balanced Scorecard and Performance Management Terms
293
Index
299
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Page 3 - I often say that when you can measure what you are speaking about and express it in numbers you know something about it; but when you cannot measure it, when you cannot express it in numbers, your knowledge is of a meagre and unsatisfactory kind...
Page 5 - ... in all material respects the financial condition and results of operations of the issuer...

About the author (2003)

PAUL R. NIVEN is a management consultant and noted speaker on the subject of the Balanced Scorecard. He is the author of the acclaimed Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results. Additionally, his work on Performance Management has been published in many professional publications. Mr. Niven has developed Balanced Scorecard systems for large and small clients in a wide variety of organizations, including the public sector, nonprofits, and the Fortune 1000. He may be reached at (760) 918-5990.

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