Baldrige Award Winning Quality - 16th Edition: How to Interpret the Baldrige Criteria for Performance Excellence

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CRC Press, Mar 26, 2007 - Business & Economics - 400 pages
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Now in its 16th edition, this volume is the most widely used and recognized guide to the Malcolm Baldrige National Quality Award. The 2007 Criteria now includes 18 questions, one for each of the Baldrige Criteria Items.

Significant changes in the 2007 award include a stronger emphasis on—

Leadership, which now includes a focus on performance measures and their use by senior leaders;

Measurement, Analysis, and Knowledge,with a focus on needs for management of information and information technology

Workforce Focus, redesigned around workforce engagement and the workforce environment

Customer and Market Focus, with a focus on the voice of the customer

Process Management, redesigned around work systems, core competencies, and work processes Strategic Planning, with a focus on innovation, strategic advantages, and resource needs to accomplish strategic objectives

Results, aligned with the above categories to ensure the measurement of important and appropriate results

This definitive reference for helping companies achieve world-class results is the only book on the Baldrige Criteria to detail, in simple and straightforward language, every category, examination item, and required area.

 

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Contents

I
1
II
4
III
6
IV
9
V
11
VI
21
VII
22
VIII
23
XLV
141
XLVI
151
XLVII
165
XLVIII
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XLIX
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L
176
LI
195
LII
196

IX
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X
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XI
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XII
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XIII
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XV
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XVI
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XVII
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XVIII
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XIX
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XX
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XXI
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XXII
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XXIII
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XXIV
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XXVI
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XXVIII
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XXIX
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XXX
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XXXI
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XXXII
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XXXIII
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XXXIV
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XXXV
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XXXVI
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XXXVIII
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XXXIX
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XL
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XLI
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XLII
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XLIII
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XLIV
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LIII
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LV
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LVII
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LVIII
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LIX
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LX
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LXI
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LXII
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LXIII
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LXIV
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LXV
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LXVI
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LXVII
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LXVIII
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LXIX
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LXX
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LXXI
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LXXII
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LXXIII
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LXXIV
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LXXVI
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LXXVII
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LXXIX
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LXXX
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LXXXI
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LXXXII
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LXXXIII
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LXXXIV
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LXXXV
337
LXXXVI
342
LXXXVII
345
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References to this book

Managing Quality
Barrie G. Dale
No preview available - 2003

About the author (2007)

Mark Graham Brown teaches public workshops on performance metrics in the U.S. and Europe for the Institute for Management Studies.

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