Baldrige Award Winning Quality - 14th Edition: How to Interpret the Baldrige Criteria for Performance Excellence

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CRC Press, Apr 8, 2005 - Business & Economics - 352 pages
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The Baldrige criteria have been updated and finely tuned for 2005. Reflecting recent events, the new criteria include a focus on an organization's business ethics and governance systems. It asks how a company plans to stay operational during an emergency event, such as a terrorist act or a natural disaster. In total, there are now 33 Areas to address in the 2005 criteria, including an increased focus on leadership, strategic planning, measurement, analysis, knowledge management, process management and business results.

The new 14th edition of the Baldrige Award Winning Quality addresses these changes for 2005 and helps you understand what the criteria are. Written in an easy-to-read format by one of the best-known authorities on the Baldrige criteria, Mark Graham Brown, it continues to be the most recognized reference in the field. The book provides a clear and concise explanation on how to prepare for a site visit, its purpose, what the Baldrige examiner looks for, and the questions typically asked during a visit.

 

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Contents

I
ix
II
1
III
4
IV
6
V
9
VI
11
VII
17
IX
18
XLVI
144
XLVII
159
XLVIII
160
XLIX
161
L
169
LI
187
LII
188
LIII
189

X
19
XI
21
XII
26
XIII
28
XIV
34
XV
42
XVI
43
XVII
45
XVIII
46
XIX
47
XXI
56
XXII
65
XXIII
66
XXIV
68
XXV
69
XXVII
71
XXIX
74
XXX
78
XXXI
81
XXXII
85
XXXIII
89
XXXIV
92
XXXV
93
XXXVI
94
XXXVII
95
XXXVIII
101
XXXIX
105
XL
106
XLI
107
XLII
119
XLIII
133
XLIV
134
XLV
135
LV
204
LVI
213
LVII
214
LVIII
215
LIX
229
LX
241
LXI
253
LXII
254
LXIII
255
LXIV
270
LXV
279
LXVI
280
LXVII
281
LXVIII
283
LXIX
287
LXX
289
LXXI
294
LXXII
302
LXXIII
309
LXXIV
310
LXXVI
311
LXXVII
312
LXXIX
313
LXXX
320
LXXXI
322
LXXXII
323
LXXXIII
327
LXXXIV
328
LXXXV
333
LXXXVI
338
LXXXVII
341
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References to this book

Managing Quality
Barrie G. Dale
No preview available - 2003

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