Baldrige User's Guide: Organization Diagnosis, Design, and Transformation
Whether diagnosing the existing organization, designing or redesigning systems or leading the transformation, this practical guide has the tools and advice that readers will need to build a high performing organization. The second edition delves into the latest advances in the Baldrige process, which helps drive organizations to be more competitive and achieve performance excellence. Authors Latham and Vinyard strike a balance between theoretical and practical approaches, emphasizing the impact of the leader’s role in determining healthy directions for a changing organization.
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DDT Diagnosis Design and Transformation
Criteria Core Values and Concepts Design Principles
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achieve action plans analysis approach Area to Address assessment balanced scorecard Baldrige Criteria Questions Benchmark beneﬁts Blueprint Category CGISS Clarke American comparisons competitive competitors customer and market customer groups customer satisfaction data and information decision deﬁned deployed deployment described determine Diagnosis Driveshaft ensure environment ethical behavior Example Practices Execution Excellence external feedback ﬁnancial ﬁrst focus goals human resource identiﬁed implementation inﬂuence innovation Item key input Linkages market segments Motorola needs NIST operations organization organization's organizational learning organizational performance overall performance excellence performance improvement performance measures performance review process improvement products and services PRSD reﬁned reﬂect regulatory relationships responsibilities senior leaders SIPOC speciﬁc ST Microelectronics stakeholders strategic challenges strategic leadership strategic objectives strategic plan strategy development suppliers and partners support processes SWOT analysis SYSTEM INTEGRATION systematic process THOUGHTS FOR LEADERS track trends understand UW-Stout value creation processes WORKSHEETS