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The Concern About Quality is Increasing
What the Examiners Are Really Looking For
General Outline of the Major Components of the Application Package
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ADDRESS APPROACH analysis applicant's Application Report appropriate Area to Address assessment audit Award application Award Criteria Baldrige Award Baldrige criteria Baldrige Examiners chart company performance competitive comparisons competitors continuous improvement customer relationship management customer requirements customer satisfaction customer-contact employees customer-related cycle data collection degree DEPLOYMENT Describe education and training Eligibility evaluate and improve Evidence Examination Items examiners are looking examiners want example explain factors feedback follow-up graphs human resource identified implemented important Indicators For Area involved key company leadership levels of employees National Quality Award Number of different objectives overall product/service products and services quality and performance quality data Quality Function Deployment quality goals quality improvement efforts quality indices quality results quality values quality-related response score senior executives specific standards statistical process control strategies summarize support departments systematic process teams total quality total quality management trends types