Baldrige Award Winning Quality 10th

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Taylor & Francis, Mar 31, 2000 - Business & Economics - 403 pages
For the tenth consecutive year, Baldrige Award Winning Quality continues to be the definitive reference for interpreting the Baldrige criteria. It is the only book on the Baldrige criteria to detail, in simple and straightforward language, every category, examination item, and area to address. Whether your company is preparing for an actual award or using Baldrige for process improvement, this book is for you.

Updated annually, the book provides you with the best understanding of these exhaustive criteria. Written in an easy-to-understand format by one of the best-known authorities on the Baldrige criteria, Mark Graham Brown, it is the most recognized reference in the field. The book illustrates the key relationships that exist among the criteria and details how the scoring scale operates, both critical aspects of writing a Baldrige Award application.

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About the author (2000)

MARK GRAHAM BROWN (Hermosa Beach, CA) is a quality and productivity consultant to many Fortune 500 companies. He has served as a Baldrige Award examiner and is the author of five previous books, including Why TQM Fails and What to Do About It.

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