Bar Service: Levels 1 and 2

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Cengage Learning EMEA, 2001 - Business & Economics - 124 pages
This resource helps staff provide the quality of service that customers expect when they visit a pub or bar. It builds the skills and knowledge that is learnt in the workplace. The book covers the needs of candidates on NVQ/SVQ Serving Food and Drink (Bar) at levels 1 and 2. All seven units of bar service are included, with the 3 additional level 2 units on cellar work, cocktails and table and drink service. Roy Hayter brings together customer care, hygiene and safety, the law on alcohol, product knowledge, and selling and working effectively. He pulls out the key points and puts them in the context of preparing and serving drinks. It features checklists, diagrams, photographs and a glossary, and is suitable for work- and college-based training, as well as for open learning and self-study. This resource helps staff provide the quality of service that customers expect when they visit a pub or bar. It builds the skills and knowledge that is learnt in the workplace. The book covers the needs of candidates on NVQ/SVQ Serving Food and Drink (Bar) at levels 1 and 2. All seven units of bar service are included, with the 3 additional level 2 units on cellar work, cocktails and table and drink service. Roy Hayter brings together customer care, hygiene and safety, the law on alcohol, product knowledge, and selling and working effectively. He pulls out the key points and puts them in the context of preparing and serving drinks. It features checklists, diagrams, photographs and a glossary, and is suitable for work- and college-based training, as well as for open learning and self-study.
 

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Contents

1NG3 Maintain customer care 2NG3 Develop and maintain positive 1 Customer care in bar service
1
NG1 Maintain a safe and secure NG1 Maintain a safe and secure 2 Hygiene Safety and security in
21
Knowing what products
41
Your role in promoting bar Sales
51
1NG4 Develop effective 2NG4 Create and maintain effective 6 Working in the bar
57
2NC11 Store prepare and maintain
84
1NC7 Clean and store glassware
92
1NC6 Provide a drinks service for 2NC8 Provide a drinks service for 10 Drink service from the bar
101
Index
123
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