Barriers and Biases in Computer-Mediated Knowledge Communication: And How They May Be Overcome

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Rainer Bromme, Friedrich W. Hesse, Hans Spada
Springer Science & Business Media, Mar 30, 2006 - Education - 334 pages
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We report a study of one aspect of the changing industrial landscape, the use of virtual team working in the supply chain. The supply chain is the group of companies that are involved in the design and manufacture and distribution of products, notably complex products such as cars. Supply chain partnerships often involve cross-company team working, and as members of such teams are rarely collocated, virtual team working supported by IT, offers considerable potential benefits. Companies hope that these technologies can be used to support distributed computer supported collaborative working for purposes such as concurrent engineering and it is this kind of virtual teaming which we decided to investigate. We believe that exploring how virtual teams communicate is an effective way of examining how well they are operating and identifying the impacts of the technologies on their interactions. In the workplace free and open communication is considered to be very important to organizations facing a rapidly changing business environment. Similarly free and equal communication among members has been reported to be important if genuine team working is to be implemented in the workplace, (Carletta et al., 1998). If organizations are to derive benefits such as innovative problem solving from virtual team working then such open communication seems desirable. Communications technologies such as videoconferencing, shared applications etc. clearly offer the possibilities of such communications among geographically distributed or virtual teams.
 

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Contents

Why communication and cooperation with computers?
1
A map for the localization of barriers biases and opportunities
12
Implementing social and epistemic cooperation scripts
21
X
25
Discussion
33
Variants of support
44
Perspectives
53
Challenges in computermediated collaboration
60
An educational shift
170
Affordances
177
A study of the use of the GAW prototype
186
Strube G Thalemann S Wittstruck B Garg
193
Knowledgelevel modelling
203
Discussion
209
Media in support of knowledge communication
225
Lessons learned
236

How to test the effects of support measures
67
Bromme R Jucks R Runde
89
studies on
97
Synthesis
114
Anderson A H Mullin J McEwan R Bal J Carletta J Grattan E
119
Workplace study of virtual teams
127
Conclusion
138
Knowledge exchange as publicgoods dilemma
146
Possible solutions to the communication dilemma
157
Summary
164
16
239
INTERACTIONS
243
References
261
HOW DO PEOPLE LEARN?
265
Barriers and biases to understanding computermediated interaction
282
Suthers D
295
Three approaches to the study of CSCL
306
Conclusions
315
Subject Index
329
Copyright

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