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ability able activities adaptation Allison anxiety appropriate asked assessment assist the client aware basic become beginning helper behavior biophysical Carolyn Cooper client feel cognitive communication process components concepts consider cope counselor cultural group develop discuss distractors effective emotional environment ethnocentric evaluation exam exercise experience feedback focus following example growth help the client helping professional hospital ideas identify important individual interac interaction intrinsic motivation involved Kathy leader learner learning listen look ment Miss Harris mother needs nonverbal Nonverbal communication Note nurse nursing diagnosis nursing process objectives observations occur one’s patient perception person phase physical problem management problem solving profes professional helper professional helping relationships professional’s psychosocial purpose reactions response Rhode Island role self-actualization sender share silence situation someone specific stages stimuli stress student Susan sympathetic nervous system talk teacher teaching technique termination therapeutic communication threat threatening tion trust formation understanding verbal