Basics of Health Care Performance Improvement
Donald E. Lighter, Director the Institute for Healthcare Quality Research and Education Donald Lighter
Jones & Bartlett Publishers, Dec 21, 2011 - Health & Fitness - 342 pages
Basics of Health Care Performance Improvement: A Lean Six Sigma Approach prepares future healthcare administrators to meet the challenges of a changing marketplace through the proven Lean Six Sigma method of quality improvement--straightforward principles and procedures that enhance how healthcare organizations operate. With an eye toward meeting consumers' increasing demand for value in health care, this new volume provides in-depth information on planning and implementing a "Define-Measure-Analyze-Improve-Control" (DMAIC) initiative to reduce errors and improve performance in healthcare settings, and serves as an essential reference on the basics of Lean Six Sigma and its application in augmenting the quality of care. Key Features: Lean Six Sigma case studies drawn from the industry; A thorough exploration of DMAIC approach to quality improvement; Discussion questions in every chapter Instructor Resources: Instructor's Manual, PowerPoint Presentations, and a TestBank
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ACOs Analyze Phase ANOVA approach brainstorming CAHPS surveys calculated Chapter clinical common cause variation control chart Control Phase cost create cycle data collection Define Phase deployment flowchart determine DMAIC DPMO effect ensure errors evaluation example factors FMECA gauge R&R goal Health System Hospital identify implementation Improve Phase indicates intervention issues Kaizen event Kano Model Measure Phase measurement system Medical Center Medicare methods metrics multiple null hypothesis outcome Pareto chart patient safety performance PERT chart physicians pilot test poka yoke population prioritization matrix problem procedure process improvement process map process sigma project charter quality improvement regression relationship reporting risk adjustment Root Cause Analysis run chart sample SCIP scores shown in Figure sigma level SIPOC Six Sigma special cause special cause variation specific staff stakeholders standard statistical t-test Table target team members value stream map variable