Basics of Health Care Performance Improvement
Basics of Health Care Performance Improvement: A Lean Six Sigma Approach prepares future healthcare administrators to meet the challenges of a changing marketplace through the proven Lean Six Sigma method of quality improvement—straightforward principles and procedures that enhance how healthcare organizations operate. With an eye toward meeting consumers’ increasing demand for value in health care, this new volume provides in-depth information on planning and implementing a “Define-Measure-Analyze-Improve-Control” (DMAIC) initiative to reduce errors and improve performance in healthcare settings, and serves as an essential reference on the basics of Lean Six Sigma and its application in augmenting the quality of care. Key Features: Lean Six Sigma case studies drawn from the industry; A thorough exploration of DMAIC approach to quality improvement; Discussion questions in every chapter Instructor Resources: Instructor's Manual, PowerPoint Presentations, and a TestBank
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Chapter 1 Why Is Performance Improvement the Big New Thing?
Chapter 2 Define Phase Tools
Chapter 3 Measure Phase Tools
Chapter 4 Analyze Phase Tools
Chapter 5 Improve Phase Tools
Chapter 6 Control Phase Tools
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analysis Analyze Phase ANOVA approach benchmark brainstorming CAHPS calculated Chapter clinical control chart Control Phase cost create deployment flowchart determine developed diagram DMAIC DPMO effect ensure errors evaluation example factors FMECA focus goal health plan hospital identify implementation Improve Phase indicates intervention issues Kaizen event Kano Model Measure Phase measurement system Medicare ment methods metrics monitoring null hypothesis ofthe outcome Pareto chart patient safety performance PERT chart physicians points population potential problem procedures process improvement process map process steps quality improvement regression relationship risk adjustment root cause Root Cause Analysis run chart sample SCIP score shown in Figure sigma level SIPOC Six Sigma special cause special cause variation specific staff stakeholders standard statistical survey Table target team members tion value stream map variable variation