Be Our Guest: Revised and Updated Edition: Perfecting the Art of Customer Service
Disney Electronic Content, Dec 16, 2011 - Juvenile Nonfiction - 224 pages
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.
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Get a look at the what makes Disney the happiest place on earth... A must read for any member of the hospitality and service industries.
Easy ReadUser Review - snoopy57 - Overstock.com
Easy to read and incorporate into your own customer service experiences for both internal & external customers. Read full review