Be Our Guest: Revised and Updated Edition: Perfecting the Art of Customer Service

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Disney Electronic Content, Dec 16, 2011 - Juvenile Nonfiction - 224 pages
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Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.
 

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Get a look at the what makes Disney the happiest place on earth... A must read for any member of the hospitality and service industries.

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User Review  - snoopy57 - Overstock.com

Easy to read and incorporate into your own customer service experiences for both internal & external customers. Read full review

Contents

Disneys Approach to Quality Service
1
The Magic of Service
27
The Magic of Cast
57
xiii
87
12
102
18
120
The Magic of Process
125
The Magic of Integration
163
27
165
About the Authors
187
Index
197
32
201
Copyright

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About the author (2011)

Ted Kinni has authored thirteen business books. He has ghostwritten seven books for Booz & Company, Prime Resource Group, The Walt Disney Company, LIF Group, and IMPAQ, Inc. He is also an active business journalist, whose articles and book reviews have appeared in a wide variety of periodicals, including cover stories in Harvard Management Update, Across the Board, Training, Selling Power, Quality Digest, and Corporate University Review.

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