Behavioral Operations Management

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Now Publishers Inc, 2007 - Business & Economics - 115 pages
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Behavioral Operations Management stems from a long observed gap in operations management on our understanding of human behavior and the emergence of a set of methods that promise the potential of being able to address such behavioral issues. The recent emergence of a set of methods and structured areas of study allow us to analyze behavioral issues within the OM paradigm. The potential of Behavioral Operations Management is a continuation of using rigorous mathematical theory and scientific experimental methods to study a set of phenomena previously unable to be modeled. Behavioral Operations Management starts with a short overview of the field of operations management. The authors define Behavioral OM and overview a number of important relevant behavioral issues including their applications in the existing OM work. Finally, the authors propose new directions for research on these topics.
 

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Contents

Introduction
1
11 A Short History of the Discipline of OM
3
12 Behavioral Economics and Behavioral Operations
6
An Attempt of a Definition
11
14 On the Complementary Roles of Modeling and Experiments
13
Individual DecisionMaking Biases
19
21 Reference Dependence and Prospect Theory
20
22 Immediacy Salience and Hyperbolic Discounting
25
Social Preferences
47
32 Status
51
33 Reciprocity and Relationships
56
34 Group Identity
65
35 Motivation and Group Performance
71
36 Fair Process
78
Further Research Avenues Behavioral OM Models of Culture
87
41 A Definition of Culture and Its Effect on Human Groups
89

23 Ambiguity and Complexity Effects
29
24 Regret Theory
35
25 Heuristics and Biases
37
26 Emotions and the Affect Heuristic
42
42 Modeling Culture
91
43 MicroModels of Culture for Behavioral OM
97
References
103
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