Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance
The book that started it all is still a best-seller! Benchmarking is the master key to becoming the best. This groundbreaking reference is for middle managers in industry, not-for-profit organizations and government agencies, as well as quality improvement projects. Detailed examples show you how to relate benchmarking to your own circumstances. Reference guides help you get started. Case histories provide examples of actual benchmarking investigations from beginning to end. the author's personal tips will allow you, with minimum effort, to effectively launch your quest for the best.
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Identifying Comparative Companies
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Benchmarking: The Search for Industry Best Practices that Lead to Superior ...
Robert C. Camp
No preview available - 1989
10-step benchmarking process achieve action plans analysis approach bar code based on benchmark basis bench benchmark findings benchmark gap benchmark practices benchmarking activities benchmarking investigations benchmarking partners benchmarking study best industry practices business functions business simplification business unit chapter companies compared competitive conducted customer satisfaction data and information defined delivery determine developed discussion documented echelon effective ensure external firm focus force field analysis gathering goals identify implementation important improvement incorporated industry best practices industry leaders initial interest internal operations inventory invoice L. L. Bean Experience logistics function marking materials handling measurement meet customer requirements methods obtain order entry organization outputs parity performance appraisal planning process Productivity Business professional Professional to Professional progress quantified questionnaire Quick Reference Guide recalibration return on assets reviewed sources specific strategic successful superior performance targets tion uncovered understanding unit cost warehouse warehousing Xerox