Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance

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Quality Press, 1989 - Business & Economics - 299 pages
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The book that started it all is still a best-seller! Benchmarking is the master key to becoming the best. This groundbreaking reference is for middle managers in industry, not-for-profit organizations and government agencies, as well as quality improvement projects. Detailed examples show you how to relate benchmarking to your own circumstances. Reference guides help you get started. Case histories provide examples of actual benchmarking investigations from beginning to end. the author's personal tips will allow you, with minimum effort, to effectively launch your quest for the best.

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Contents

Why Benchmark?
25
PLANNING
39
Identifying Comparative Companies
55
Copyright

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