Benchmarking is designed for the reader who wants to know what benchmarking is, and what the real benefits are to them and to their company - in a nutshell. Benchmarking is simply about being proactively aware: understanding what we have to be best at, then comparing ourselves openly and honestly with others who excel in those areas, recognizing the standards that we have to achieve in whatever market we re in. And once we ve recognized them, setting out to meet - and exceed - them by managing that knowledge in order to achieve, or secure greater, competitive advantage. Benchmarking equips you to use the techniques to good effect in your own organization. Tables and figures provide a ready reference and quick answers to common questions."
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Planning your benchmarking activity
The analysis stage
Action and implementation stage
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achieve analysis application areas benchmarking activities Benchmarking Centre benchmarking methodology benchmarking partners benchmarking process benchmarking projects benchmarking study benchmarking team beneﬁts Best Practice Benchmarking better Business Excellence business objectives commitment communication companies competitive conﬁdential consultant cost criteria deﬁned develop effective elapsed Employment Service enable ensure European European Quality Award extemal external Figure ﬁll vacancies ﬁnancial ﬁnd ﬁndings ﬁrm ﬁrst ﬁt focus Gerrards Cross Hewlett Packard identiﬁed identify implementation industry initial benchmarking internal interview involved leaming learning line manager measures ment monitoring organization performance personnel perspective Porterbrook potential partners project manager project plan Quality Award Quality Management questions Rank Xerox responsible result sector share signiﬁcant skills speciﬁc statistical process control steps strategy success factors supplier targets team members technique Texas Instruments tion tool total quality management VACANCY FILLING vacancy ﬁlling process visits Xerox