Benchmarking: a tool for continuous improvement

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OMNEO, 1992 - Business & Economics - 344 pages
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Praise for Benchmarking "Benchmarking provides a practical, hands-on approach by a team that has been there." -Susan Anderson-Khleif, Group Education Manager, Digital Equipment Corporation "Benchmarking continuously focuses on developing meaningful action plans to become ĘBest-in-Class' in your business." -Rolf E. Soderstrom, Corporate Vice-President, Motorola, Inc. Praised as the most effective, thorough book on the subject today, Benchmarking shows you how to benchmark every aspect of your business, from new product development to operations and "back office" functions. You'll see how to use benchmarking successfully to achieve a competitive edge, target specific areas for maximum results, and further continuous improvement goals. Seasoned advice from the authors covers such topics as: Creating value from the customer's perspective How to develop both qualitative and quantitative benchmarks How to identify key performance drivers Realizing the most effective methods for implementing and managing a benchmarking initiative Numerous examples from companies such as Avon Products, AT&T, and Janssen Pharmaceutica are included to illustrate the power and diversity of successful benchmarking initiatives.

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Contents

BENCHMARKINGTHE COMPETITIVE
1
CHAPTER
10
THE MANY FACES OF BENCHMARKING
15
Where Do You Get Benchmarking
31
GATHERING
54
PUTTING INTERNAL
71
APPENDIX 5
89
Human Resources
95
Using Published Data Sources I 87
187
Benchmarking
195
The Five Stages of Mourning
205
IDENTIFYING PERFORMANCE DRIVERS
215
USING BESTINCLASS BENCHMARKING
231
PEOPLE ISSUES IN
245
EXCELLENCE IN RESEARCH
260
IMPLEMENTATION OVERVIEW
277

COMPETITIVE AND INDUSTRY
114
1
124
FOCUSING
127
APPENDIX 8
144
QUALITATIVE VS QUANTITATIVE
165
More than Outputs over Inputs
172
Expanding the Focus
181
Side
285
DESIGNING AND USING
293
INTERPRETING BENCHMARKING
307
LESSONS LEARNED AND THOSE THAT
322
NOTES
332
INDEX
338
Copyright

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About the author (1992)

C. J. MCNAIR is a professor of accounting at Babson College, Massachusetts, and author of World Class Accounting and Finance, and co-author of Benchmarking: A Tool for Continuous Improvement and Crossroads: A JIT Success Story. She lectures extensively on state-of-the-art management accounting systems, performance measurement, and continuous improvement for organizations such as The National Association of Accountants, The American Production and Inventory Control Society, and the Financial Executive Institute. McNair also consults for organizations such as Digital, Polaroid, and Caterpillar.

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