Benchmarking for Nonprofits: How to Measure, Manage, and Improve Performance
The no-cost way to improve your organization on a daily basis Most nonprofits are already benchmarking informally. This unique book defines a formal way to benchmark. You'll learn how to prepare your organization, measure performance, and implement best practices as well as learning the five key steps of benchmarking, the arguments against benchmarking—and why you should disregard them, how benchmarking differs from evaluation and assessment, how to form a benchmarking team, how to create a “success equation” that helps you measure your organization’s performance, how to make sure to measure what matters, how to choose your benchmarking partners—and what you can learn from the “wrong” partner, and how to overcome staff resistance to benchmarking. Practical tools help you benchmark what matters Real-world examples illustrate benchmarking in action. Exercises and worksheets guide you through processes such as drafting a benchmarking plan; identifying and analyzing the things in your organization that need improvement; prioritizing which processes to focus on; identifying your CTQ (critical to quality) outcomes; and more. The way to survive as a nonprofit in today’s market is to thrive. With so many organizations seeking the same dollars, only the best will endure. Benchmarking ensures that your organization is always operating at peak performance. It’s something you can’t afford not to do—especially since you can do it for free!
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CHAPTER 1 Prepare Your Organization
CHAPTER 2 Analyze What to Improve
CHAPTER 3 Measure Performance
CHAPTER 4 Learn What Works
CHAPTER 5 Implement Best Practices
CONCLUSION Todays Benchmark Is Tomorrows Baseline
achieving affiliates Allen Grossman Available from Fieldstone Benchmarking for Nonprofits benchmarking partners benchmarking team best practice candidates Best Practice Owner board members budget business processes Chapter Copyright Critical to Quality CTQ outcomes data collection donors Easter Seals employee evaluation example Fieldstone Alliance focus funders ganization grants Highest Cost identify best practices impact area impact goal implementation plan innovation Internal Baseline Internal Benchmark Jason Saul L. L. Bean logic model mandate to improve marketing Measure 1 Name Measure Period MM/YY–MM/YY Measure Type Measures Performance mission nonprofit managers nonprofit organizations organiza organization’s performance percent Participants reporting performance data performance margin performance measures potential process owner qualitative gap quality outcomes quantitative gap analysis rate percent SAMPle softcover Item staff Step strategic plan success equation tion today’s track W.K. Kellogg Foundation Worksheet www.FieldstoneAlliance.org