Benchmarking for People Managers

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CIPD Publishing, 1997 - Benchmarking (Management) - 231 pages
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Companies can constantly improve themselves if they remain open to what is going on elsewhere. Drawing on extensive experience right across the personnel function, John Bramham cuts through the mystique of benchmarking and shows how it is done.
 

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Contents

INTRODUCTION TO BENCHMARKING
1
APPROACHES TO BENCHMARKING
17
MAPPING THE ORGANISATION
37
CULTURE VALUES AND PEOPLE
63
PROCESS ORGANISATIONS
77
ADDING VALUE TO THE ORGANISATION
99
METRICS IN BENCHMARKING
111
CHOOSING BENCHMARKING PARTNERS
123
What this chapter is about HR and benchmarking
152
USING CONSULTANTS
168
WHY BENCHMARKING FAILS AVOIDING
177
BUSINESS PROCESS REENGINEERING
186
BENCHMARKING AND THE FUTURE
202
APPENDIX 1
210
APPENDIX 2
217
Index
227

A STRATEGIC ROLE FOR HUMAN RESOURCE
133
the HR department Affecting what managers do
143

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