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The Implementation of Benchmarking from a Swedish Perspective
Professor Helmut Klages
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achieved activities administrative Alex Matheson analysis approach assessment Audit Commission Brussels-Capital Region budget guarantee budget process central agencies central government changes Charter Mark chief executives Citizen's Charter co-ordination commitment comparative continuous improvement contract management project countries Cour des Comptes criteria decision-makers decisions departments efficiency ensure evaluation programme expenditure Finland FM-rating focus framework functions goals Government authorities Government's identify implementation incentive included increased individual initiatives international comparison issues KRAs learning effect management system measure methodological Ministers Ministry of Finance objectives OECD operational organisations outcomes overall paper performance management planning political priorities private sector problems process benchmarking public management reforms public sector reforms public service reform policies reform programme relevant requirements responsible result areas results benchmarking results-oriented management Riksdag role SRAs standards steering group Steps Agencies strategic management studies Sweden Swedish Swedish budget targets Trosa Zealand