Benchmarking in Tourism and Hospitality Industries: The Selection of Benchmarking Partners

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CABI, Aug 12, 2002 - Benchmarking (Management) - 288 pages
offers methodological framework for answering key benchmarking questionsonly substantial work covering this topicworld-wide coverage and usageBenchmarking is a buzzword of the last decade that describes a method for comparing different companies, by measuring various data, performance and goals. This book focuses on the methodological aspects of the right selection of benchmarking partners.
 

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Contents

Introduction
1
Benchmarking Studies in the Tourism and Hospitality
11
Measuring Business Performance 2 3
23
Methods for Estimating the Production Function
42
The Austrian Hotel and Restaurant Panel
80
A Mixture Regression Model
99
Data Envelopment Analysis
123
Evolutionary Data Envelopment Analysis
150
Perspectives of Benchmarking Decision Support
193
Appendix A
200
Appendix B
224
References
234
Index
257
Copyright

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Page 1 - ... gaining a new perspective often requires looking from outside one's immediate environment. Garvin suggests two ways of gaining an outside perspective: • Benchmarking. Benchmarking is "a disciplined process that begins with a thorough search to identify best-practice organizations, continues with careful study of one's own practices and performance, progresses through systematic site visits and interviews, and concludes with an analysis of results, development of recommendations, and implementation

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