Benchmarking in the Public and Nonprofit Sectors: Best Practices for Achieving Performance Breakthroughs
The first edition of Benchmarking in the Public and Nonprofit Sectors offered public officials and administrators at all levels of government a unique and practical guide to identifying best practices and implementing them in their organizations. Based on the most current research, this new edition of the best-selling guide provides an updated, solution-driven methodology for benchmarking in both the public and nonprofit sectors. Unique in its focus solely on benchmarking, the authors take a step-by-step approach to two benchmarking techniques, differentiating between the two and then providing a new approach to solution-driven benchmarking that requires less time and fewer resources.
Benchmarking in the Public and Nonprofit Sectors provides new tools, many updated case studies, and additional examples not only from government and nonprofit agencies, but also from the international community. This important resource will help practitioners implement a quick, proven method as they search for solutions to their most pressing problems.
Praise for Benchmarking in the Public and Nonprofit Sectors
"This is an important management tool for government and nonprofit managers to make their agencies more effective, efficient, and responsive to their constituencies."
-W. David Patton, director, Center for Public Policy and Administration, University of Utah
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part two Benchmarking Methods
one Foundations of Benchmarking
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accountability agencies America's Second Harvest Answer/Page Association audit auditors bench benchmarking methodology benchmarking partners benchmarking process benchmarking project benchmarking study benchmarking team best or promising best practices budget Chapter chart of accounts citizens completed cost created criteria data collection define developed Discovery Gateway efficiency ensure evaluate example federal food bank funding goals Guam identify implementation important improve performance inputs internal Internet Layton leaders monitor municipalities nonprofit organizations nonprofit sector Nurbs operations organiza organization's outputs Pacific island participants percent performance improvement performance measures potential private sector process or problem product or service promising practices public and nonprofit public sector questions Salt Lake County search for best search for promising selected solution solution-driven approach solution-driven benchmarking method solution-driven method Southern Utah University staff strategic success team members tions tourism traditional benchmarking method UFBS VisitScotland Worksheet