Benchmarking Staff Performance: How Staff Departments Can Enhance Their Value to the Customer

Front Cover
Wiley, Aug 13, 1993 - Business & Economics - 240 pages
Breaks new ground by showing how to apply benchmarking techniques—typically used successfully in line positions in manufacturing environments—to measure the added value of staff. Shows how to plan and execute a benchmarking project that clearly demonstrates the vital, measurable role staff departments play in contributing to quality, productivity, and service in organizations. Unveils a unique and powerful tool: a dynamic process for making continuous progress toward quality and service to the customer and, ultimately, the success of the organization.

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Contents

Applying Numbers
55
Selecting and Launching
74
Gathering Useful
101
Copyright

5 other sections not shown

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About the author (1993)

JAC FITZ-ENZ is an internationally recognized speaker and consultant on human resource management and benchmarking and author of Human Value Management (Jossey-Bass, 1991), winner of the SHRM Book of the Year Award. He is founder and president of The Saratoga Institute.

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