Best Practice: Process Innovation Management
Routledge, 1999 - Business & Economics - 423 pages
Best Practice: Process Innovation Management highlights best practice in innovation by bringing together practitioners and researchers in this field.
This book presents contributions from leading academics and practitioners involved with innovation. They bring together all the strands of research, best practice and advice establishing an essential source of information for all involved with process innovation management.
Combines key themes of 'best practice' and 'innovation'
Foreword and chapter by Professor Richard Duggan, the DTI's Innovation Director
Professor Zairi is head of the European Centre for TQM at the University of Bradford
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5 Bringing in and focusing on customer true needs
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Other editions - View all
achieved activity approach assessment behaviour benchmarking beneﬁts best practice cent commitment company’s competitors concept conﬂict consumer corporate cost creative cross-functional teams culture customer needs customer requirements customer satisfaction deﬁned deﬁnition delivery development process difﬁcult effective efﬁciency employees engineering ensure environment example factors Figure ﬁrms ﬁrst ﬁve ﬂexibility ﬂow focus Ford Motor Company global goals house of quality ideas identiﬁed implementation important inﬂuence innovation process integrated internal Kohli Lucent Technologies manufacturing market orientation matrix measures operating organization organization’s organizational partnerships phase planning practice and performance problem product development proﬁtability programme project management quality function deployment quality tools Rank Xerox reﬂects relationship response retailers senior management service quality signiﬁcant speciﬁc strategy success suppliers supply chain Synectics Taguchi Methods targets technical techniques top management total quality management vendor world-class