Best Practice Benchmarking: A Management Guide
Benchmarking is potentially the most powerful weapon in the corporate armoury. It is the technique that enabled Cummins Engine Company to slash delivery time from eight months to eight weeks, Lucas to reduce the number of shopfloor grades at one of its sites from 17 to four, and British Rail to cut cleaning time for a 660-seat train to just eight minutes. In other companies, order processing time has been brought down from weeks to days, engineering drawings output doubled and inventory cut by two-thirds.
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List of figures and tables
Managing benchmarking in the organization
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achieved action analysis approach become bench benchmark company benchmark partner benchmarking activities benchmarking exercise benchmarking process benchmarking programme benchmarking team best practice benchmarking better British Rail Butterley Brick cent commitment communications company's comparison competitive benchmarking continuous improvement cost critical success factors culture Cummins Engine Company data collection detail Digital Equipment Corporation effective efficiency employees engineering ensure essential example external Figure focus Fusegear goal Hewlett Packard identify impact implementation initiatives inputs Internal benchmarking involved learning manufacturing measure ment monitor networks objectives ongoing operations output outset possible potential partners process map process steps progress question Remington Arms result Rover Group selected share Siemens Plessey significant stage Statistical Process Control strategy subject area superior performance suppliers target technique Total Quality Management understanding vision Worksheet Xerox Corporation