Best Practice Benchmarking: A Management Guide

Front Cover
Gower Publishing, Ltd., 1995 - Business & Economics - 156 pages
Benchmarking is potentially the most powerful weapon in the corporate armoury. It is the technique that enabled Cummins Engine Company to slash delivery time from eight months to eight weeks, Lucas to reduce the number of shopfloor grades at one of its sites from 17 to four, and British Rail to cut cleaning time for a 660-seat train to just eight minutes. In other companies, order processing time has been brought down from weeks to days, engineering drawings output doubled and inventory cut by two-thirds.
 

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Contents

List of figures and tables
1
What is benchmarking?
7
problem solving
25
The analysis stage
79
The action stage
93
Case histories of benchmarking in practice
109
Managing benchmarking in the organization
127
Further reading
147
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