Best Practices in Lean Six Sigma Process Improvement

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John Wiley & Sons, Mar 3, 2008 - Business & Economics - 304 pages
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Best Practices in Lean Six Sigma Process Improvement reveals how to refocus lean/six sigma processes on what author Richard Schonberger—world-renowned process improvement pioneer—calls "the Golden Goals": better quality, quicker response, greater flexibility, and higher value. This manual shows you how it can be done, employing success stories of over 100 companies including Apple, Illinois Tool Works, Dell, Inc., and Wal-Mart, all of which have established themselves as the new, global "Kings of Lean," surpassing even Toyota in long-term improvement.
 

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Contents

Part I Hypercompetition
1
Part II Improvement Gone Wrongand Made Right
45
Part III Building a Competitive Fortress
83
Part IV What Goes Wrong Impressive Companies and Their Weak Spots
119
Part V Leanness A Changing Landscape
155
Part VI Why Industries Rank Where They Do
213
Epilogue
273
Index
275
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About the author (2008)

Richard Schonberger is President of Schonberger & Associates, Inc., providing lectures, seminars, and advisory services to industrial and business organizations worldwide. Originator of the term and concepts of world-class manufacturing, he is author of numerous books, as well as some 150 articles in periodicals ranging from Harvard Business Review and the Wall Street Journal to Quality Progress and the Journal of Cost Management. He has been awarded the Shingo Prize for Excellence in Manufacturing and the British Institution of Production Engineers' International Award in Manufacturing Management, and has received the Institute of Industrial Engineers (IIE)'s Production and Inventory Control Award.

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