Best Practice Benchmarking: An International Perspective
Benchmarking is potentially the most powerful weapon in the corporate armory. Itμs the technique that enabled Cummins Engine Company to slash delivery time from eight months to eight weeks, Lucas to reduce the number of shop floor grades at one of its sites from seventeen to four, and British Rail to cut cleaning time for a 660-seat train to just eight minutes. Through a series of case histories and references, this book shares the experience and knowledge acquired by benchmarking companies across a wide range of industries. Above all, it provides a detailed step-by-step guide to the entire process, including a complete set of planning worksheets.
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why companies need benchmarking
When and where benchmarking fits
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achieved analysis analyze approach become bench benchmark company benchmarking activities benchmarking exercise benchmarking partners benchmarking process benchmarking program benchmarking study benchmarking team Best Practice Benchmarking better British Rail commitment company's competitors continuous improvement corporate cost critical success factors culture Cummins Engine Company Digital Equipment Corporation effective employees ensure example external Federal Express Figure focus focused goal Hewlett Packard identify implementation industry initiative inputs Internal benchmarking involved JJMI JJMI's Johnson & Johnson learned Lewis look marking measure ment networks ongoing operations organization output outset percent potential partners process map Quality Management question result sector selected share significant Sprint stage Statistical Process Control Statoil strategic subject area superior performance suppliers target technique tion tool Total Quality Management understanding vision Worksheet Xerox Xerox Corporation