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SELECTED ELEMENTS OF QUALlTY MANAGEMENT
TOTAL QUALlTY lN HONG KONG
TOTAL QUALlTY lN TAlWAN
6 other sections not shown
achieved activities Alcatel American AMERlCAN EXPRESS areas assessment Baldrige Award Benchmarking certification communication companies visited company's competition competitors complaints concept continuous improvement corporate creativity Customer Orientation customer relationship management customer satisfaction Deming employees enterprises ESTlEM European Quality Award evaluation example feedback Fuji Xerox goals GRANlTE ROCK groups HEWLETT PACKARD HONG KONG TELECOM identified implementation important industry internal Japan Japanese companies JUSE Keiretsu lBM Rochester ln addition lnternational Management and Satisfaction measures ment Minolta MOTOROLA Nissan organisation Orientation and Satisfaction performance philosophy PLASTlCS Policy & Strategy problems process orientation products and services promotion Quality Assurance System Quality Control quality philosophy quality system requirements responsible RlTZ-CARLTON Sony Kohda standards success suggestion schemes supplier surveys Taipei Taiwan targets Tatung teams Technische Universitat Berlin Technology tion tomer tool Total Quality Management TOYOTA TQM vision