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LETTERS THE HUMAN TOUCH
COMPOSING A BETTER LETTER
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abbreviation ABC Financial Services action appropriate attention line avoid Better Letters business letter Chapter clause Collection letters colon Comma company name complete complimentary close copy courtesy title Dear Sir delete dictating eliminate employer enclosed envelope example express Express Mail flush Full Block Handbook hyphenate ideas identification line identify inches indep independent clauses indicate individual inside address interest Job Title left margin letterhead marketing memo notation outline paragraph passive voice person Philip Johnson phone number phrases post office box problem pronouns punctuation mark quotation mark reader received recipient refer return address revise rewrite right margin sales letter salutation Semiblock signature block simple sentence Simplified Letter Sir or Madam street address subj suggest Thank typed signature typist U.S. Postal Service Venolia verb word processor writing the letter written ZIP Code