Presents a complete analysis regarding the strengths and weaknesses of Total Quality Management (TQM) and explores the opportunities and misconceptions that come with it. Features a diverse set of case studies which show TQM in action. A wealth of games and exercises enable readers to test and develop their understanding of this contemporary management philosophy.
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A Brief History of Quality Thinking
Their Philosophies Principles
Philosophy and Principles
11 other sections not shown
analysis Apple Computers areas assumptions Bymsak Clause Co-ordination comakership complementarist framework concepts consultants contribution control chart Cosalt creativity culture cybernetic debate Deming discussed disemprisoning documented established example external customers fishbone freedom functions gremlin human identified implementing quality implementing TQM interacting internal Introduction involved issues Kaizen management and organisation management and systems manufacturing measurement metaphors methods and techniques North Yorkshire Police operate organisation theory participants philosophy planning Poka-Yoke police service practice of TQM Principles and Methods problem solving procedures programme QCCs Quality Control quality ideas quality improvement quality management quality of service quality thinking relevant requirements responsibility service sector Shewhart staff standards structure supplier base supplier development strategy system-in-focus systems sciences systems thinking tackle Taguchi Taguchi method task technical total quality understanding of TQM viable system Viable System Model