Beyond TQM

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Wiley, Jul 20, 1993 - Business & Economics - 328 pages
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Presents a complete analysis regarding the strengths and weaknesses of Total Quality Management (TQM) and explores the opportunities and misconceptions that come with it. Features a diverse set of case studies which show TQM in action. A wealth of games and exercises enable readers to test and develop their understanding of this contemporary management philosophy.

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Contents

A Brief History of Quality Thinking
3
Their Philosophies Principles
12
Philosophy and Principles
41
Copyright

11 other sections not shown

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About the author (1993)

Flood holds Visiting Professorships at both Monash University (Australia) and the University of Lincolnshire and Humberside (UK). He is a renowned and authoritative expert in the field of management.

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