Beyond quality: how 50 winning companies use continuous improvement
Two renowned experts on the quality revolution show how 50 American companies boost productivity, competiveness, and customer satisfaction. Here, through profiles of Disney, AT&T, Federal Express, Motorola and other companies, the founders of The Quality Review outline the quality-improvment steps these companies have taken.
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The Past What Went Wrong and
The Present Whats Being Done
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achieved American companies American quality areas Baldrige Award benchmarking Circus Oz commitment company's competitive continuous improvement corporate cost customer satisfaction customer service cycle defects Deming Deming Prize developed Edwards Deming efforts employee involvement engineering environment executives feedback focus goals Herman Miller Hewlett-Packard ideas identify improve quality industry innovation inventory Ishikawa Japan Japanese JCPenney Juran Just-in-Time Kaoru Ishikawa L.L. Bean launched leaders leadership Leon Leonwood Bean levels major manufacturing MBNA measure ment Milliken million Motorola NUMMI Ohno operations organization organizational participation percent performance planning plant problems products and services products/services provement Quality Award quality control quality improvement quality revolution reduce requirements says senior managers Six Sigma statistical process control strategy success suppliers teamwork techniques tion tomer Total Quality Toyota Toyota production system workers workplace Xerox York
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