Beyond quality: how 50 winning companies use continuous improvement

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Putnam's, Sep 1, 1991 - Business & Economics - 254 pages
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Two renowned experts on the quality revolution show how 50 American companies boost productivity, competiveness, and customer satisfaction. Here, through profiles of Disney, AT&T, Federal Express, Motorola and other companies, the founders of The Quality Review outline the quality-improvment steps these companies have taken.

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Contents

Overview
11
The Past What Went Wrong and
19
The Present Whats Being Done
47
Copyright

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