Beyond the Billboards: Truth about Great Customer Service

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AuthorHouse, Dec 7, 2007 - Business & Economics - 108 pages
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This book is for all those who strive for customer satisfaction as if it were a holy grail; one that could provide everlasting success. It is for those who want to do more than plaster billboards with seductive slogans, print logos on the pages of newspapers, broadcast slick TV commercials, or babble empty promises over the radio.

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About the author (2007)

Michael J. Crain, President and CCO of Performance Architects, has contributed to the growth of individuals from companies such as Pfizer Pharmaceuticals, Chase Bank, Harley Davidson, Countrywide Mortgage, Liberty Mutual and many others. Michael has a passion for growing leaders and improving customer service. His continued success is perhaps best articulated by Ed Newell, Manager for Pfizer, "Michael is grounded in sound, timeless principles that can elevate any organization to higher levels of performance. This dynamic, fun-to-listen-to, yet relevant consultant and speaker, has the talent to engage audiences from coast to coast."

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