Beyond Total Quality Management: Toward the Emerging Paradigm

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McGraw-Hill, Jan 1, 1994 - Business & Economics - 817 pages
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Beyond Total Quality Management, the first and only college textbook devoted entirely to TQM, is comprised of 12 conceptual chapters and a collection of chapter-length case studies. The conceptual chapters introduce students to the philosophies, methods and tools of TQM and suggest a new paradigm for management which goes beyond TQM as it is commonly viewed today. The case studies exemplify the concepts in practice and give students a context for discussing the practical applications of TQM. While maintaining a strong customer value orientation throughout, this text addresses the entire spectrum of issues related to TQM - from human resources management and organizational culture to customer value measurement and statistical quality control. This well-balanced approach is based on sound research and consistently reinforces the crucial link between TQM and business strategy.

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Contents

Global Competitiveness and the Emerging Paradigm
1
TQM and the Foundation of the Emerging Paradigm
40
Organizational Culture and Paradigm Shift
87
Copyright

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About the author (1994)

Queens College

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