Body Language in Business: Decoding the Signals
This book is about body language: signals we send and receive, messages we transmit and decipher, and “statements” we make about ourselves nonverbally. Body language is the most primitive system of communication that we share with other species in the animal kingdom. We also use it in the board room and the salesroom to great or little effect. It is the language that we all speak regardless of background or upbringing. It is in our ‘DNA’: it is a part of our human nature, the very stuff of communication.
In this book we seek to clarify a few issues. Firstly, we pose and answer the question what does it entail to communicate via body language. Secondly, we deal with the issues of how body language can be used and, regrettably, sometimes abused, to communicate. There is much confusion (and dare we say nonsense) about how to interpret nonverbal signals. Finally, we choose to concentrate on practical applications of these facts and observations to the world of work and business. Body language is important at work from the selection interview to the farewell speech. Nonverbal communication is also the essence of political propaganda, PR, marketing and advertising, and understanding of how these silent signals work can be a crucial asset to business as well as to consumers’ education.
This book will give you practical tips and advice about how to become better and more successful in business by reading and displaying the right body language.
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ability Adrian Furnham anxiety attractive audience avoid aware body language bullying clues to deceit color Consider cult culture customers deception guilt Desmond Morris dress effect Ekman emotional intelligence emotional labor emotions example extroverts eye contact eye gaze face facial expressions factors fake feedback feel feng shui gestures give hand Heightism Hendon important indicate individual influence interaction interview introverts involve less liar lie detectors lie-catcher look lookism lying means movements negotiation nonverbal behaviors nonverbal communication nonverbal cues nonverbal signals Office politics one’s particular party patterns people’s person physical political politicians positive posture Power Distance prefer relationship rules self-monitors sexual signs situations skills smell smile social Social proof speaker speaking speech strategy stress TABLE talk telling tend things tion touch truth types Uncertainty Avoidance usually various verbal visual vocal voice words