Breakthrough IT Change Management: How to Get Enduring Change Results
This is a *different* book on change management. Using commonsense and practical advice tested in their work with hundreds of organizations, the authors walk the reader through clear guidelines and checklists to implement change that works.
Readers will develop a change management strategy
that starts by diagnosing the current culture and organization, then prepares for change carefully, addresses resistance to change, develops the change strategy, measures results, builds momentum for further change, and prevents deterioration and reversion.
The authors then apply their framework to two areas that are major targets for change management: implementing new technology and systems and implementing successful e-business strategies. Included throughout are real-world examples from a number of industries and government.
* This method has been used successfully in over 70 organizations in over 20 countries.
* Commonsense and jargon-free approach focuses on the realities of implementing change in real world
* Most of the book deals with getting the change established, measurement, and practical ways to sustain the change long-term
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activities addressed analysis approach areas automation beneﬁts business objectives business process business rules change effort change implementation strategy change leaders change management effort change management process change management team change objectives change steering committee change strategy change team chapter collaboration consider cost created deal deﬁned detailed deterioration develop difﬁcult discuss E-Business implementation Elapsed elements employees involved example Extent factors Figure ﬁnd ﬁrm ﬁrst goals guidelines identiﬁed identify impact implementation plan implementing change important improvement interfaces issues database long-term change major measurement methods objectives and strategy opportunities organization overall participation performance phases political problems procedures queen bees Quick Hit implementation resistance to change risk Rockwood County score card selected shadow systems situation Six Sigma speciﬁc spider chart steps strike force members supervisors support for change systems and technology tasks team members template transactions trigger workarounds