BRIDGES to the Customer's Heart: Commonsense Uncontested Strategies to Guarantee Your Customer’s Satisfaction: Outsell, Outsmart and Outcompete the Competition by Doing the Simple Things They Won’t Do
Bridges to the Customer’s Heart successfully captures the essence of what it takes to be customer-centric. The to-do-list approach reduces complex concepts to ideas that you can use right on a Monday morning to deliver superior service to the customer in whatever business situation you find yourself. After reading every Bridge you feel like jumping right into the service arena as a genuine apostle of service excellence to do whatever it takes to satisfy the customer. Bridges speaks directly to senior management, frontline people, and the owner manager alike, challenging orthodoxy, business as usual, and mediocrity wherever they raise their ugly heads.
What people are saying - Write a review
We haven't found any reviews in the usual places.
Other editions - View all
action airline Bank of Nigeria bank’s banker become Bridge Carl Sewell cent Chairman Chinelo company’s corporate cost customer satisfaction customer service customer to complain customer’s Customer’s Heart deliver Deming Diamond Bank employees everything exam focus Ford frontline give guarantee Herb Kelleher Honda idea industry Japanese Joe Girard Kaduna know your customer L. L. Bean Lagos Lexus Liswood loan market share Marvin Bower Motorola mystery shopper NICON Nigeria Airways Nordstrom organization passion person Peters problem profit relationship restaurant reward Ritz Carlton Sam Walton satisfy the customer senior management simple Southwest Airlines staff standard Starcomms Stew Leonard’s story tell the customer teller things today’s Tom Peters Toyota wonder wrong Xerox Zenith