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Taking the Plunge into Total Quality
Top Ten Excuses
TQM Is Everyones
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achieve Total Quality acronyms answer asks bell curve benefits bill billable hours boss brainstorming bring Total Quality bring TQM bungee jumping buzzer buzzwords caller client close the loop co-workers company's customer satisfaction customer service customer's cynicism deal ethical expect external customers feel give goal goodie basket iceman cometh idea implementing TQM improve quality issue James Autry keep Kingsfield lasagne letter look MAD Magazine manager measure ment mission statement motivate never open door policy organiza organization paperwork patient performance person Pete and Gladys ployees quality meetings quality problems quality service quality team recognition recognize restaurant ring says schedule someone suggestions supplier sure survey talk team members tells there's tion tomers Total Quality Management TQM meetings TQM process workers wrong