Building Customer Loyalty: 21 Essential Elements in Action
Ever ask the question: "How many customers do we lose every year?" Chances are you haven't. Most businesses are so busy trying to get new customers in the front door that they pay far too little attention to the ones that are walking out the back! Whether you're challenged by today's "soft" economy or you've been able to hold your own, one thing's for sure: Customer Loyalty remains the key to your business success. Your customers ARE your bottom line. And if their business goes elsewhere, so will your profits! This handbook will help you prevent that! The proven concepts found in these pages will heighten everyone's awareness of the importance of Customer Loyalty ... and equip them with techniques and strategies for building it.
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21 Essential Elements achieve your customer actions attention to details attitude behaviors better bottom line brainstorm build loyalty BUILDING CUSTOMER LOYALTY caring celebrate challenge clients co-workers colleagues comes commitment communicate consistently contagious Continental U.S. credit card Customer Care customer experience customer needs Customer Retention deliver e-mail emotional energy enthusiasm everything expect feel focus getting new customers give hear heart help you achieve ideas important improve interactions keynote kinds of customers Let them know Let us help listen looking to build loyal Mighty Mouse negative Number opportunity organization pay attention phone call Popcorn proactive problem products and services rarely Remember repeat business response serve skills smile someone knows sometimes stand stuff successful person sure tell thank there's things Today's tomers usually WALK THE TALK word workplace