In Action: Building Learning Capability Through Outsourcing

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American Society for Training and Development, 2000 - Business & Economics - 194 pages
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Get inside successful organizations that use outsourcing to build learning capability and reduce costs. Twelve real-life case studies offer cutting-edge lessons from organizations that use outsourcing.
 

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Contents

Outsourcing as a Strategic Tool to Enhance Learning
1
Collaboration Between Internal and External Resources
11
Client Traps
17
Learning and the Politics of Working with External Consultants
39
When Training Professionals Begin to Manage Vendors
57
Who Needs Creative? A Training Managers Guide to Buying Creative
75
While Integrating Two HealthCare Organizations
87
Navigating Change in the Newspaper Industry
107
Optimizing the Use of Consultants in the Development of Executive Leadership
119
From Old Game to New Game in the Automotive Industry
133
Engines for the Learning Organization
149
An Innovative Case History
163
A Look Ahead
181
About the Editor
193
About the Series Editor
194
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About the author (2000)

Patricia Pulliam Phillips is an internationally recognized author, consultant, and president and CEO of ROI Institute, Inc. Phillips provides consulting services to organizations worldwide. She helps organizations build capacity in the ROI Methodology by facilitating the ROI certification process and teaching the ROI Methodology through workshops and graduate-level courses.

Jack J. Phillips is chairman of the ROI Institute, Inc. A world-renowned expert on measurement and evaluation, Phillips provides consulting services for Fortune 500 companies and workshops for major conference providers around the world. Phillips is the author or editor of more than thirty books and more than one hundred articles.

ROI Institute, Inc., is a benchmarking, research, and information-sharing organization that provides consulting services, workshops, and certification in the ROI Methodology. Widely considered the leading authority on evaluation and measurement of learning and development in organizations, ROI Institute conducts workshops and offers certification for thousands of practitioners through a variety of strategic partners.

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