Building Total Quality: A guide for management

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Springer Science & Business Media, Aug 31, 1993 - Business & Economics - 303 pages
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Building Total Quality is an essential reference to all those involved in the construction of a total quality organisation
 

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Contents

Quality today
7
The total quality model
59
improvement planning
117
Improvement implementation and process
175
Learning to cope with change and continuous
229
The economics of quality
243
selfassessment
265
Bibliography
291
Index
299
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Managing Quality
Barrie G. Dale
No preview available - 2003
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