Building Trust in Diverse Teams: The Toolkit for Emergency Response
Humanitarian practitioners identify trust as one of the most important factors in launching timely and effective emergency responses. The Toolkit can be used throughout the cycle of an emergency response and features a Trust Index—to assess and measure trust within diverse teams—and 10 trust-building tools that can be selected based on what the identified team needs to repair. The tools are user-friendly with clear instructions and handouts to make preparation effortless. Additional informal trust-building activities are also included, together with the full text on CD-ROM.
This Toolkit supports humanitarian practitioners, human-resource departments, and regional and head-office emergency professionals as they improve team effectiveness during an emergency—and ultimately improve their ability to save lives. The concepts and tools can also be applied to existing organizational strategies on leadership development and diversity.
The Emergency Capacity Building Project is a collaborative effort by CARE International, Catholic Relief Services, the International Rescue Committee, Mercy Corps, Oxfam GB, Save the Children, and World Vision International.
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agencies Appreciative inquiry build trust Cards Handout 2a communication charter communication styles complete context Copies of Handout create criteria for trust cultural differences Cultural Values Checklist culture of trust Deeper Trust Definition Trust based destroy trust difficult Makes trust discussion diversity Email activity Emergency Capacity Building emergency response emergency-response team emphasised ensure exercise experience facilitation required Facilitation tips factors feel flip-chart paper focus ground rules Handout 5b high-context ice-breakers identify individual leadership Learning objectives Level of facilitation levels of trust Links low-context managers marker pens members are trusting minutes observation Openness with information organisational pairs participants phases power-distance questions recognised relationships response teams easier score Session plan staff Swift Trust team leader team members share team’s teams more difficult ten criteria things tool Treasure hunting Trust Cards Handout trust in response trust is built Trust walk trust-building understand whole team WorldWork