Building a Knowledge-Driven Organization

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McGraw Hill Professional, Mar 15, 2004 - Business & Economics - 300 pages
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This is the first book to focus on the people side of knowledge management--what it takes to get employees to contribute to a knowledge system. Robert Buckman explains how to orchestrate this culture change, drawing from the lessons learned by Buckman Laboratories--the leader and pioneer in knowledge management--in implementing award-winning knowledge systems. His book is a practical primer on how organizations can move from "hoarding" knowledge to "sharing" it, building a global strategy that allows them to respond faster than the competition to any customer's need on a global basis. Buckman reveals how to:

  • Combat the biggest problem with implementing knowledge management--creating the culture that supports it
  • Increase the speed of innovation globally across an organization
  • Resolve technical problems quickly
  • Make immediate, informed decisions to help solve customer issues
  • Create new products based on customer input and demand
 

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Contents

How We Broke Down Our Hierarchies and Built a Global Strategy Around Knowledge Sharing
1
Its Culture Change Thats Hard
16
Chapter 3 How to Start Leading a KnowledgeDriven Company
30
Building a Foundation of Trust
49
Chapter 5 Strip Management of Control over Information
61
CustomMade and OfftheShelf Solutions
76
Chapter 7 Turning the IT Department into Something New
87
Chapter 8 Encourage the Flow of Knowledge
98
Chapter 11 Build Critical Mass in the Use of Your Knowledge System
147
Chapter 12 Strategies for Building Communities That Span the World
159
Chapter 13 Create Virtual Teams
170
Chapter 14 New Products and Services Based on Knowledge
194
Let Your Associates Grow
204
Outcomes from the Flow of Knowledge
221
Speculation for the Future
233
References
249

Chapter 9 Let Customers Be Your Guide
117
Chapter 10 Reward Associates for Sharing What They Know
132
Index
253
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About the author (2004)

Robert H. Buckman (Memphis, TN) was a pioneer in using knowledge acquisition in every area of his business and now speaks on knowledge management to audiences around the world. During his years as chairman and CEO of Buckman Laboratories, company revenues increased nearly one 1,000 percent.

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