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Rationale and Overview
About the Authors 113
Selection of Programs
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activities agen agency head Agency Working Group alternative service delivery alternatives analysis process appendices assessing candidate central staff chapter clients cluded comparing comparisons consideration considered contracting cost analysis cost elements current delivery mode current mode current service delivery Delaware and Maryland Delaware Department Delaware's detailed DHSS dissatisfied If dissatisfied effort encourage evaluation criteria example Exhibit 3.1 facilities feasibility final report focus food service government agencies government personnel gram group members group should discuss Hatry identify implementation improvements incentives included individual innovative least major Maryland Department meeting ment mentation monitoring needed obtain operating agencies participation past two weeks performance pilot test potential prehensive private firms private sector proaches problems procedures process identified program examined program reviews rating sheet recommendations rent service satisfied schedule selection service delivery approaches service quality snow removal staffing systematic team leader team members team's ternative tions tive Urban Institute vehicle maintenance