Bullying in the Workplace: An Organizational Toolkit

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Gower Publishing, Ltd., 2001 - Business & Economics - 185 pages
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This title was first published in 2001. Bullying at work is widespread and its effect can result in low morale, high staff turnover, increased sickness absence, low productivity and ultimately expensive legal costs. This practical and pragmatic toolkit is a comprehensive guide to identifying, understanding and eradicating the problem. It will help you to set up and manage an efficient anti-bullying policy and ensure commitment throughout the organization. Alongside this are strategies and techniques for managers and professionals to help their staff address how to work with victims and bullies. The tools available range from sophisticated questionnaires to helpful methods, which individuals can adapt to deal with a bully themselves. The emphasis is always on providing sensible, problem-solving advice. Whether you are a human resource or a line manager, Bullying in the Workplace will show you how to create a climate in which people are not threatened or frightened and are therefore able to work happily and productively as a team.
 

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Contents

FIGURES
4
Why people bully and how to understand the problem
11
Putting together an antibullying policy
23
A management system for implementing an antibullying policy
37
Guidance for managers and HR professionals
43
Guidance for individuals
57
Introduction to Part II
69
Understanding behaviour
93
Scripting
136
Rehearsal
139
Broken record
141
Saying no
144
Active listening
146
Anger reduction
148
Challenging and changing thinking
151
Confidence boosters
156

Locus of control questionnaire
103
Analyse your behaviour questionnaire
113
Organizational bullying questionnaire
121
Staff survey on bullying
127
Dealing with behaviour
135
Harnessing emotional intelligence
160
Making an action plan
172
Relaxation techniques
177
Making a buddy
180
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About the author (2001)

Elaine Douglas is an experienced psychologist and trainer specializing in understanding behaviour and interpersonal relationships. She has worked with a number of clients, at a corporate and individual level, who have experienced the problems associated with bullying.

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