Burning for Success: How Volunteer Fire Departments Motivate Teams, Coach Leaders and Deliver Killer Customer Service Without Spending a Dime

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iUniverse, 2002 - Business & Economics - 156 pages
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For two hundred years the volunteer fire service has motivated teams, developed leaders, and managed quality, all without spending a dime. This book uncovers the ten secrets of how they do this and shows you how to apply these principles to your business. In this time of mistrust and corporate failure, the authors of BURNING FOR SUCCESS offer us a model for a successful organization that has been perfected for centuries. The authors are corporate consultants and volunteer firefighters, who have combined both of their passions to give us a unique view of management. The authors show us how these all volunteer organizations manage to deliver great service, maintain trust with the public and do it all without paying their employees a dime. The key insight is how volunteer fire departments are able to tie their vision to every task that the members perform. By doing this, the membership is constantly motivated and sees each task as an essential contribution to the overall good of the organization. The authors detail the 10 secrets that volunteer fire departments use to get the most out of their members and fine-tune performance. This is a book about motivation, leadership and training from a truly unique perspective.

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