Customer Service

Front Cover
This exciting new instructional program provides instructors with the greatest flexibility to deliver business content using a modular format. Instructors can create their own business courses by combining several modules to form one-semester or two-semester courses. Or, they may "plug and play" topics to enhance more traditional business courses. Instructors will find that the "Reader's Digest" versions of their traditional course offerings help provide content in areas where there are too few students to field an entire course.

From inside the book

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

Section 1
2
Section 2
3
Section 3
4
Copyright

42 other sections not shown

Other editions - View all

Common terms and phrases

About the author (2001)

Career Solutions Training Group (CSTG) is a company of experienced forward-looking educators, trainers, and business professionals with a focus on sharpening workplace readiness skills for the 21st Century. CSTG provides consulting services to educational institutions and government agencies and their business partners. They also produce unique and highly effective publications for a wide range of education and training situations.

Bibliographic information