Business and Technical Communication: An Annotated Guide to Sources, Skills, and Samples

Front Cover
Sandra E. Belanger
Greenwood Publishing Group, 2005 - Business & Economics - 321 pages
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The amount of material published in business and technical communications is still growing despite the number of textbooks, guides, and other resources that have already appeared. Universities continue to stress communication skills in business and engineering, partly in response to concerns expressed by executives and managers. What students and practitioners require for skill improvement are clear guidelines, well-structured outlines, and pertinent examples. This work locates these essential materials and the research tools needed to unlock them.

This handbook couples research sources, an annotated bibliography of how-to information, and detailed indexes to identify the most relevant items in aiding business and technical communication. Organized in two sections, the first consists of a research handbook, consisting of tools (i.e., dictionaries), resources (i.e., databases), and information providers (i.e., associations). Part two is a topical bibliography of books on general, written, and oral skills in business and technical communications. The printed works featured in the book emphasize approaches, formats, checklists, guidelines, models, and other helpful aids.

 

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Contents

COVER LETTERS
169
ELECTRONIC DOCUMENTS
172
EMAIL
173
EMPLOYEE PUBLICATIONS
174
LETTERS
175
MAGAZINE ARTICLES
183
MARKETING PLANS
185
MEMORANDUMS
187

ABSTRACTS AND INDEXES
26
ELECTRONIC DATABASES
35
Databases
38
LIBRARY SUBJECT HEADINGS
44
PERIODICALS AND NEWSLETTERS
59
WEBSITES
79
Information Resources
85
ASSOCIATIONS
86
GOVERNMENT AGENCY INTERNET ADDRESSES AND TELEPHONE NUMBERS
91
GRAMMAR HOTLINES
94
RESEARCH INSTITUTIONS
104
Communication Skills
107
EDITING AND REVISING
108
GENERAL COMMUNICATION SKILLS
111
GRAMMAR PUNCTUATION AND USAGE
125
ORAL COMMUNICATION SKILLS
131
STYLE
132
WRITING SKILLS
134
WRITING SYSTEMS
153
Written Communication
159
ANNUAL REPORTS
160
BROCHURES AND CATALOGS
168
MISSION STATEMENTS
189
PAPERS AND DISSERTATIONS
191
POLICIES AND PROCEDURES
195
PROPOSALS
196
REPORTS
199
RESUMES
203
SALES SCRIPTS
218
Oral Communication
219
ETIQUETTE
220
INTERVIEWING
223
LISTENING
228
MEETINGS
230
PRESENTATIONS
234
PUBLIC SPEAKING
243
REFERENCE CHECKING
247
SPEAKING
248
TELEPHONE SKILLS
250
NAME INDEX
251
TITLE INDEX
265
SUBJECT INDEX
283
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About the author (2005)

SANDRA E. BELANGER is Head of the Academic Services and Co-Unit Head of the Merged Reference Unit at the San Jose State University Library. She is sole author of Better Said and Clearly Written, also published by Greenwood.

SUSAN LEE KENDALL is a reference librarian and government publications coordinator at the Dr. Martin Luther King Jr. Library. She is an active member in the government publications library community.

TOBY LEIGH MATOUSH is Reference/Instruction Librarian and Assistant Professor at San Jose State University. She is also Library Liaison to the University's Department of Organization and Management. Her research focus is in information competency for minority and at-risk groups, and Japanese popular culture.

YUHFEN DIANA WU is Reference and Instruction Librarian, Business and Economics liaison at the San Jose State University Library. She is the VP/President Elect of the Chinese American Librarian Association, which is an affiliate of the American Library Association. Her research areas are business information competency and multilingual access.

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