Business Etiquette: Your Complete Guide to Correct Behaviour in Business

Front Cover
Kogan Page Publishers, 2000 - Business etiquette - 124 pages
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Fully updated, with an additional chapter on common problems, Business Etiquette guides the reader through the unwritten code of good business manners, which, when followed by individuals and their companies, will enable them to:

work more effectively and profitably together

establish and sustain successful long-term relationships

improve individual development and potential for promotion.

Mastering the rules of business etiquette is a straightforward process. Business Etiquette is a simple and practical guide to handling a wide variety of business situations, both difficult and commonplace, in which business people are likely to be judged by their command of correct business behaviour.

However highly you may rate your manners, the questionnaires and checklists provided will help you to find major ways in which to improve your performance. The results may surprise you. Being well mannered is a real source of personal and corporate competitive advantage. Spending time on achieving it must represent a good investment.

David Robinson was a management consultancy partner in a leading accountancy firm before establishing his own practice. He is now a director of several companies and an adviser on strategic and commercial development issues to others.

 

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Contents

introduction
1
dealing with people face to face
12
handling business meetings
37
the etiquette of the written word
53
the etiquette of the telephone
69
being courteous to foreign business people
83
business to business
95
common problems
109
case studies
116
Copyright

Common terms and phrases

Bibliographic information