Business Etiquette and Professionalism

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Cengage Learning, 1998 - Business & Economics - 110 pages
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This is a superb guide to the subtleties and complexities of business etiquette. This book shows how to maintain a professional and competitive edge by understanding basic business etiquette. In addition to the exercises and activities on making introductions, dining out, sending and receiving gifts, public manners, tipping and attire, there is updated information on electronic etiquette.
 

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Contents

WHAT IS BUSINESS ETIQUETTE?
1
The Role of Good Manners in Business
3
Some Etiquette Basics
5
Exercise
7
PRINCIPLES OF IMPECCABLE WORK BEHAVIOR
9
Principles of Impeccable Work Behavior
11
Exercise
15
MEETING PEOPLE
17
Answering Machines
50
Voice Mail
52
Email
53
Exercise
55
PLANNING AND ATTENDING BUSINESS METTINGS
57
Planning Meetings
59
Attending Meetings
61
Exercise
65

Meeting People
19
When Youre the Receptionist
20
When Youre in an Inside Office
23
Shaking Hands
25
Introducing People
27
Exercise
31
TELEPHONE ETIQUETTE
33
Telephone Etiquette
35
Answering Your Phone
36
When Callers are Discourteous
38
Screening Calls
39
Making and Returning Calls
41
Exercise
43
ELECTRONIC ETIQUETTE
45
Electronic Etiquette
47
Fax Machine
48
PLANNING AND ATTENDING MEAL MEETINGS
67
Planning Meal Meetings
69
Attending Business Meals
76
Exercise
81
BUSINESS INVITATIONS AND GIFTS
83
Sending Invitations
85
Responding to Invitations
88
Dont Go EmptyHanded
90
Exercise
92
MULTICULTURAL ETIQUETTE
93
Multicultural Etiquette
95
Exercise
101
SUMMARY AND ANSWERS TO EXERCISES
103
Summary
105
Answers to Exercise Questions
106
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About the author (1998)

M. Kay duPont is a communications consultant and author of several business books. She lives in Atlanta, GA.

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