Business Etiquette For Dummies

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John Wiley & Sons, Jan 31, 2011 - Business & Economics - 360 pages
3 Reviews
Make no mistake, etiquette is as important in business as it is in everyday life — it’s also a lot more complicated. From email and phone communications to personal interviews to adapting to corporate and international cultural differences, Business Etiquette For Dummies, 2nd Edition, keeps you on your best behavior in any business situation.

This friendly, authoritative guide shows you how to develop good etiquette on the job and navigate today’s diverse and complex business environment with great success. You’ll get savvy tips for dressing the part, making polite conversation, minding your manners at meetings and meals, behaving at off-site events, handling ethical dilemmas, and conducting international business. You’ll find out how to behave gracefully during tense negotiations, improve your communication skills, and overcome all sorts of work-related challenges. Discover how to:

  • Make a great first impression
  • Meet and greet with ease
  • Be a good company representative
  • Practice proper online etiquette
  • Adapt to the changing rules of etiquette
  • Deal with difficult personalities without losing your cool
  • Become a well-mannered traveler
  • Develop good relationships with your peers, staff, and superiors
  • Give compliments and offer criticism
  • Respect physical, racial, ethnic, and gender differences at work
  • Learn the difference between “casual Friday” and sloppy Saturday
  • Develop cubicle courtesy
  • Avoid conversational faux pas

Business etiquette is as important to your success as doing your job well. Read Business Etiquette For Dummies, 2nd Edition, and make no mistake.

 

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does stress social skills

User Review  - mswonderfull - Overstock.com

The book stresses social skills and how to focus on the main issue at hand in various business social situations. It helps people with emotional issues or to not let the emotional issue get the best of you. If we see the overall picture and not take issues personally. Read full review

Contents

Introduction
1
Conducting Yourself Gracefully
7
Displaying Good Manners at Work
9
Making a Positive Impression on the Job
19
Working in a Diverse Environment
39
Look Sharp Creating Professional Style and Presence
49
Building Better Communication Skills
71
Building Better Communication Skills 71 Chapter 5 The Art of Meeting and Greeting
73
Attending Conferences Trade Shows and Special Events
189
Taking Part in a Variety of Social OffSite Activities
199
Marking Lifes Major Events and Passages
211
Overcoming WorkRelated Challenges
221
Overcoming WorkRelated Challenges 221 Chapter 16 Coming to Terms with Difficult People
223
Managing Office Conflict
231
Managing Ethical Dilemmas at Work
241
Handling Sexuality in the Workplace
253

Making Polite Conversation
83
Improving Your Telephone Manners
95
Sharpening Your Written Communication Skills
107
Keeping Up with Electronic Etiquette
127
Behaving in the Boardroom and Beyond
137
Engaging in Business Meals and Parties
147
Mastering Dining Etiquette
163
Doing Business on a Global Scale
261
Now Youve Arrived Adapting to a New World
275
Crossing Cultural Lines Your Passport for Success
283
The Part of Tens
313
Ten Tips for Impressive Job Interviews
319
Copyright

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About the author (2011)

Sue Fox is the author of Etiquette For Dummies, 2nd Edition, and a professional member of the International Association of Protocol Consultants (IAPC) in Washington, D.C.

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